Last Updated: July 2025
At Capital Car Recovery, we are committed to protecting your privacy and handling your personal data transparently, lawfully, and securely in accordance with the UK GDPR and Data Protection Act 2018.
- Who We Are
This website is owned and operated by Capital Car Recovery Ltd, a London-based vehicle recovery business. Our registered office and contact details can be found on the Contact Us and Legal Notice pages.
- What Data We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, contact number, email address
- Location Data: Pickup or recovery addresses, postcode
- Vehicle Data: Registration number, make and model
- Technical Data: Browser type, IP address, device type, usage data
- Transaction Data: Service details, payment info (where applicable)
- How We Collect Data
We collect your data through:
- Direct input (contact forms, service requests, phone calls)
- Automatic tracking via cookies and analytics tools
- Service interactions (email, messaging, phone support)
- Why We Use Your Data
We use your personal data to:
- Provide vehicle recovery and roadside services
- Respond to enquiries and process bookings
- Improve website performance and customer experience
- Ensure legal compliance and fraud prevention
- Maintain accurate records and generate invoices (if applicable)
- Lawful Basis for Processing
We process data under one or more of the following legal bases:
- Your consent (e.g. submitting a form)
- To perform a contract with you (e.g. recovery service)
- To comply with a legal obligation
- For our legitimate interests (e.g. site analytics, service quality)
- Data Sharing & Third Parties
We do not sell or rent your data. We may share your information with:
- Payment processors (if applicable)
- Service affiliates (e.g. recovery subcontractors, scrap yards)
- Legal or regulatory bodies (if required)
All third parties are contractually obligated to respect your data and process it in accordance with UK data protection laws.
- Cookies & Analytics
Our site uses cookies to:
- Enable essential site functionality
- Improve user experience and navigation
- Collect anonymised usage data via analytics tools
You can control cookie preferences in your browser settings. For more info, please see our Cookie Policy.
- Data Retention
We retain your personal data only as long as necessary to:
- Deliver services
- Meet regulatory or legal obligations
- Resolve disputes or enforce our terms
Once no longer needed, your data is securely deleted or anonymised.
- Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction or deletion of data
- Object to processing or request restriction
- Request data portability (where applicable)
- Withdraw consent at any time (with no effect on prior lawful processing)
- File a complaint with the ICO (Information Commissioner’s Office) at www.ico.org.uk
To exercise your rights, contact us via info@capitalcarrecovery.uk
- Data Security
We apply industry-standard security practices, including:
- SSL encryption on all data submissions
- Secure server hosting and backups
- Limited access based on role and purpose
While no online system is 100% secure, we continuously monitor and improve our defences.
- Children’s Privacy
Our services are not intended for use by individuals under 16 years old. We do not knowingly collect data from children.
- Changes to This Policy
We may update this privacy policy periodically. The latest version will always be available on this page with a revision date. Significant changes will be communicated to users where appropriate.
- Contact Us
If you have questions or concerns about this policy or your data:
📨 Email: info@capitalcarrecovery.uk
📞 Phone: 077 63 63 63 60
🌐 Website: www.capitalcarrecovery.uk
Capital Car Recovery Ltd
Registered in England & Wales
